kybun Experience Test-Shoes

No risk
Test without obligation to buy - your feet will thank you.
Comfortable at home
Simply put them on, feel them and be convinced - with the kybun experience test shoes.
It's that simple
After the test phase, you have three simple options.

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Four simple steps to your experience test shoe

Order
Choose your size and order your pair of kybun experience test shoes here. There is only a processing fee and a deposit. The deposit will be refunded in the event of a return. Please note that shipping costs will be incurred for returns.
Delivery
Your kybun experience test shoes will be conveniently delivered to your home or to a desired location.
Test
Wear the kybun experience test shoes for 14 days and experience the noticeable difference.
Decide
After the test phase, you decide: keep it, send it back or choose a new one - it's easy.

Your options after the test phase

Option 1
Return and order a new kybun shoe of your choice

Return the kybun experience test shoe and order your desired pair of kybun shoes. Shipping is free of charge. The deposit and processing fee will be credited to the new shoe.
Option 2
Return and get your deposit back

Return the kybun experience test shoe and get the deposit credited to your credit card or PayPal account.
Option 3
Keep kybun experience test shoes

Would you like to keep your kybun experience test shoes? In this case, no further action is required. We will keep the processing fee and deposit, and the kybun Experience Test Shoes will be yours at no additional cost.

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Additional information

Warranty services

Please note that the kybun experience test shoes do not come with a warranty. Even if you keep the model after the test phase, warranty services are excluded.

Worn kybun experience test shoes

The kybun experience test shoes may have already been worn. However, they have been professionally cleaned and disinfected. The kybun experience test shoes offer you the unique opportunity to experience the unique walking sensation of the elastic, springy air cushion sole and to convince yourself of the benefits of Swiss air cushion shoes.

Cleaning

After the two-week test phase, please clean the kybun experience test shoes thoroughly and return them in good condition.

Refund of your deposit

If you decide to return the kybun experience test shoe, we will of course refund your deposit. This will be credited back to you within approx. 5 working days of receiving the shoes. Please note that shipping costs will be incurred for returns.

Return policy

The kybun experience test shoe must be returned in the original box within 14 days of receipt. Please note that there will be a charge for returning the shoes. If this period is exceeded, we reserve the right to charge an additional fee.

Send the parcel with your kybun experience test shoe and the delivery note to the following address:

kybun Joya Retail AG
Returns Management
Mühleweg 4
9325 Roggwil, TG
Switzerland

Exchange in case of wrong size

It may happen that the size of your kybun experience test shoe does not fit perfectly. In such cases, you can exchange the size:

Return the kybun experience test shoe in the original box.
Enclose the original delivery note.
Indicate the desired size for the exchange on the completed returns form and enclose the form with your return.
The costs for the return shipment are borne by the buyer. The kybun experience test shoe in the new size will be sent free of charge.

Shipping and return costs

Shipping of the kybun experience test shoes is free of charge. Please note that in the event of a return, the costs for the return shipment will be borne by the buyer.

Do you still have questions? Contact our customer service

Our customer service is always available to answer any questions or concerns you may have. You can reach us as follows:

Livechat
Phone: +41 58 329 40 10
Opening hours:
Monday to Thursday, 8:30 - 12:00, 13:30 - 17:00,
Friday until 16:00

Do not hesitate to contact us - we will be happy to help you!

Our products are certified

The AGR seal of approval – a guarantee of the back-friendly quality of our products, tested and recommended by leading health experts, ensuring you move pain-free and in good health at all times.

Learn more